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SHIPPING & RETURNS POLICY 

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Shipping Policy

At Pawoyage, our goal is to provide a smooth, reliable, and transparent delivery experience across the United Kingdom.

Shipping Coverage

  • We currently ship within the United Kingdom

  • We are working on expanding to additional countries in the future

Shipping Costs

  • Free Shipping on all orders within the United Kingdom

  • No hidden fees — all costs are clearly displayed at checkout

Order Processing Time

  • Orders are processed within 1–2 business days (Monday to Friday)

  • Orders placed on weekends or public holidays will be processed on the next working day

Delivery Time

  • Estimated delivery: 5–7 business days

  • Total delivery time: 6–9 business days (processing + shipping)

  • Deliveries occur Monday to Friday

⚠️ Please note: Delivery times are estimates and may vary due to external factors such as courier delays, weather conditions, or peak periods.

Shipping Process

  • We work with reliable courier partners to ensure safe delivery

  • All orders include tracking information

  • Orders are securely packaged to protect your items during transit

Tracking Your Order

  • Once your order is shipped, you will receive a confirmation email with your tracking number

  • You can track your order here:
    https://pawoyager.com/pages/track-your-order

If you need help, contact us at:
mailto:suport@pawoyager.com

Missing or Lost Items

If your order is missing:

We will investigate and offer a replacement or refund if necessary.

 Returns Policy

Return Period

  • You may return your item within 30 days of delivery

Return Conditions

To be eligible for a return:

  • Item must be unused and in original condition

  • Must be returned in original packaging

  • Proof of purchase is required

⚠️ Items that are personalised or used cannot be returned.

Return Costs

  • If the product is defective, damaged, or incorrect → return is free

  • If the return is due to customer preference → return shipping cost is paid by the customer

Refunds

  • Refunds are processed within 14 days after receiving the returned item

  • Refunds are issued to the original payment method

Restocking Fee

  • No restocking fee is charged on any returns

Damaged or Incorrect Items

If you receive a faulty or incorrect item:

We will resolve the issue quickly with a replacement or refund.

Company Information

Website: https://pawoyager.com/
Company Name: Pawoyage
Email: suport@pawoyager.com

Customer Support

 Monday to Friday

9:00 AM – 5:00 PM (GMT)

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